FAQ

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Frequently Asked Questions

  • Do I have to pay a call-out fee even if I am moving within the same suburb or building complex?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • How do I calculate my call-out fee?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • Is there a minimum charge for my job?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • Do you charge by the hour?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • If my job takes more than 2 hours, how do I know the amount I will be paying?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • Do you have insurance?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • What happens if there is evidence of damage?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • What happens if I do not want to pay the account once the job is done?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • What is the arrival time?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • How long will the move take?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

  • Can I claim a discount if I am not happy with the service after the job is done?

    Yes, we charge a call-out fee for all jobs performed within the Canberra and Queanbeyan areas. If the pick-up or delivery point is within 2 hours of travel from Canberra, you will be charged for our traveling time going to or coming back from the location empty. For relocations involving more than 2 hours of travel from Canberra, please contact us directly.

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